Legal, Privacy & Terms – Trust & Transparency at Every Step
At SecureShield Insurance, we believe in complete transparency. Our commitment to protecting your privacy and clearly outlining our terms ensures you always know where you stand. We uphold the highest standards of regulatory compliance to offer you peace of mind.
Our Legal and Regulatory Compliance
SecureShield Insurance operates with unwavering adherence to Australia's stringent financial services and insurance regulations. We are meticulously licensed and overseen by key industry bodies, ensuring every operation is conducted with the utmost integrity and professionalism.
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APRA Licensing & Compliance
Proudly licensed and regulated by the Australian Prudential Regulation Authority, upholding robust financial stability and operational standards. Verify our APRA status.
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ASIC Registration & Conduct
Registered with the Australian Securities and Investments Commission, ensuring fair dealing and consumer protection in all our financial product and service offerings. Learn more about ASIC.
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AFCA Membership & Client Rights
As a member of the Australian Financial Complaints Authority, we provide an accessible and independent dispute resolution scheme for our valued clients.
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Professional Indemnity
We maintain comprehensive professional indemnity and statutory liability coverage, ensuring accountability and peace of mind.
Your Privacy Rights and Our Commitments
Protecting your personal information is paramount. Our Privacy Policy details how we collect, use, store, and disclose your data, always in strict compliance with the Australian Privacy Principles (APPs).
We collect only the necessary information to provide our services, process claims, and maintain secure accounts. This includes personal details, contact information, and relevant financial data. We use this information strictly for the purposes disclosed and do not share it with third parties without your explicit consent, except where legally required or to facilitate services you've requested.
Full details available in our official Privacy Policy document.
Under the APPs, you have the right to access the personal information we hold about you, request corrections if it’s inaccurate, and in certain circumstances, request its deletion. We are committed to facilitating these rights efficiently.
- Request a copy of your data
- Update inaccurate information
- Inquire about data retention policies
We employ robust security technologies and protocols including encryption, firewalls, and secure server environments to safeguard your personal and financial information against unauthorized access, disclosure, alteration, or destruction.
Regular security audits and employee training reinforce our commitment to maintaining the confidentiality and integrity of your data.
Terms of Service and Customer Agreement
Our Terms of Service define the agreement between you and SecureShield Insurance. We've crafted them in plain English to ensure clarity regarding your policy coverage, our responsibilities, and your rights.
Key Sections at a Glance:
- Policy Terms & Coverage
- Limitations & Exclusions
- Claims Process & Obligations
- Dispute Resolution
- Premiums & Payments
Our terms clearly outline the specifics of your insurance policy, including coverage parameters, any applicable limitations, and conditions for making a claim. We strive for utmost clarity, ensuring no hidden clauses.
For a complete understanding of your agreement with SecureShield Insurance, please refer to the comprehensive document linked below.
View Full Terms of Service
Understanding Your Rights as Our Customer
As a SecureShield Insurance customer, you have clearly defined rights under Australian law and our internal commitments. We're here to guide you through them.
Cooling-Off Periods
Understand your right to a cooling-off period after purchasing certain policies, allowing you time to review and potentially cancel without penalty.
Fair Claims Treatment
You have the right to fair and timely assessment of your claims, based on your policy terms and relevant legislation.
Complaint Resolution
Access our internal and external dispute resolution processes if you're not satisfied with a decision or service.
Complaints and Dispute Resolution
We aim for excellence, but if you have a concern, our clear and efficient complaint resolution process is designed to address it promptly and fairly. Your feedback helps us improve.
Our Internal Process:
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1
Contact Us Directly
Reach out via phone, email at [email protected], or via our online complaint form. Provide all relevant details.
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2
Investigation & Review
Our dedicated complaints team will thoroughly investigate your concern and aim to provide a resolution within 15 business days.
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3
Outcome & Resolution
We will communicate our findings and resolution with you, explaining our decision clearly and fairly.
External Dispute Resolution (AFCA):
If you're not satisfied with our internal resolution, you have the right to escalate your complaint to the Australian Financial Complaints Authority (AFCA).
AFCA provides fair and independent financial dispute resolution that is free to consumers. You can contact them directly after exhausting our internal process.
Contact AFCA:
- Web: www.afca.org.au
- Phone: 1800 931 678