Our Milestones: A Legacy of Trust
1985: Founding in Brisbane
SecureShield Insurance is established by a group of visionary Australian insurance veterans, committed to offering transparent and community-focused protection. We started with a strong local presence, understanding the unique risks faced by Queenslanders.
1998: National Expansion
Expanding beyond Queensland, SecureShield establishes offices in Sydney and Melbourne, bringing our trusted services to a wider Australian audience. This marked a significant step in our journey to becoming a national provider.
2010: Digital Innovation Hub Launch
We launched our first comprehensive digital platform, allowing customers easier access to quotes, policy management, and claims, firmly positioning us at the forefront of innovative digital insurance solutions in Australia.
2022: Exceeding 1 Million Customers
A proud moment for SecureShield, as we celebrate reaching over one million customers across Australia, a testament to our steadfast commitment to service excellence and reliable protection.
Our Mission: Your Peace of Mind
At SecureShield, our mission is straightforward: to provide expert, accessible, and comprehensive insurance that offers genuine peace of mind. We believe that protecting your valuables, your health, and your livelihood should be a cornerstone of a secure future.
We are committed to fair pricing, transparent policies, and responsive claims handling. Our strength lies in our deep understanding of the unique challenges Australians face, from bushfires and floods to economic shifts.
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Our Core Values
Integrity
We act with unwavering honesty and ethical principles in all our dealings. Our word is our bond.
Transparency
Clear communication and straightforward policy terms mean you always know where you stand with us.
Expertise
Our team comprises highly skilled professionals deeply knowledgeable in the complexities of insurance.
Meet Our Leadership Team
Behind SecureShield Insurance is a formidable team of experienced leaders, each bringing a wealth of knowledge and a shared dedication to our customers. They steer our mission with foresight and an unwavering commitment to service excellence.
Evelyn Archer
Chief Executive Officer
Evelyn has over 25 years in the Australian insurance market, driving innovation and customer-centric strategies. She is a recognized leader in financial services regulation.
Prior to SecureShield, Evelyn held senior executive roles at two of Australia's largest insurers, overseeing product development and risk management. She holds an MBA from the University of Melbourne and is a board member of the Australian Insurance Association. Her passion lies in leveraging technology to enhance client experience and ensure robust protection.
David Chen
Chief Technology Officer
David spearheads our digital transformation, ensuring SecureShield delivers cutting-edge, secure and user-friendly online insurance solutions. His expertise is crucial for our innovative approach.
With a background in fintech and two decades optimizing complex IT infrastructures, David ensures our platforms are robust, scalable, and secure. He champions AI-driven claims processing and seamless customer interfaces, making insurance simpler for everyone. David pioneered our mobile app development, earning industry accolades.
Sofia Martinez
Head of Claims
Sofia ensures that our claims process is empathetic, efficient, and fair. Her extensive experience guarantees that when you need us most, we deliver with speed and compassion.
Sofia's career in insurance claims spans 20 years, having managed large-scale disaster responses and developed customer-first claims protocols. She is passionate about ensuring every SecureShield customer experiences transparent and timely support during challenging times. Sofia holds certifications in dispute resolution and customer advocacy.
Licensed, Regulated, and Trusted
Your financial security demands unwavering trust. SecureShield Insurance operates under the strictest Australian regulatory frameworks, ensuring transparency, stability, and adherence to the highest industry standards. We believe an informed customer is a confident customer.
APRA Authorised
Proudly authorised and regulated by the Australian Prudential Regulation Authority (APRA). Our financial stability and compliance are regularly assessed.
Learn More about APRA ComplianceIndustry Memberships
Founding member of the Australian Insurance Association (AIA) and signatory to the General Insurance Code of Practice, reflecting our commitment to ethical conduct.
View Our CommitmentsFinancial Strength
Consistently holding strong financial ratings from independent agencies, assuring our capacity to meet claims obligations now and in the future.
Read Financial Reports
Recognition & Awards
Our dedication to protecting Australians has not gone unnoticed. We're proud to have received industry accolades and consistent high ratings for customer satisfaction, reflecting our relentless pursuit of excellence.
Australian Customer Service Award
2023, 2022, 2021
Recognizing our commitment to outstanding support and claim handling, voted by our valued customers.
Insurance Innovation of the Year
2020
Awarded for our pioneering digital claims platform and AI-driven risk assessment tools, enhancing efficiency.
Community Impact Recognitions
2019, 2017
Celebrating our active participation in disaster relief efforts and local community initiatives across Australia.
Supporting Australian Communities
Our commitment extends beyond policies. SecureShield is woven into the fabric of Australian communities, actively participating in local initiatives, disaster relief, and educational programs that foster resilience and well-being.
Environmental Stewardship
We are dedicated to sustainable practices within our operations and support initiatives aimed at protecting Australia's unique natural environment for future generations.
Our Sustainability Report
Partnerships with Local Charities
SecureShield actively partners with registered Australian charities, contributing financially and through volunteer efforts to causes that uplift and support vulnerable populations.
View Our Charity Partners