Diverse team of SecureShield Insurance advisors confidently assisting clients, reflecting trust and approachability — SecureShield Insurance team offering support.

We're Here When You Need Us Most

Get expert insurance help when you need it most – our local advisors are ready to assist. SecureShield Insurance is committed to providing immediate, professional support and claims assistance nationwide.

Phone Support

24/7 Emergency Claims Hotline: 1300 000 100

General Enquiries (Mon-Fri 8am-6pm AEDT): 1300 000 101

Average 2-minute phone response time during business hours.

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Live Chat

Connect with a licensed advisor instantly.

Available Mon-Fri, 9am-5pm AEDT.

Secure, direct communication for quick answers.

Start Chat

Email Us

Send us your detailed query or feedback.

We aim to respond within 24 business hours.

For non-urgent matters, email is ideal.

Send Email

Claims Support – Fast, Fair, Professional

Experiencing an incident is stressful enough. Our streamlined claims process is designed for speed and clarity, ensuring you receive the support you need when it matters most. Our 24/7 emergency hotline is always available.

Step-by-step guidance for reporting your claim.
Easy documentation upload, including photos and videos.
Clear communication on expected timelines for your claim.

File a Claim Online

Close-up of hands typing on a laptop with a claims form visible, demonstrating ease of online claims submission — Our intuitive portal makes online claims simple and secure.

Book a Free Consultation with Local Experts

SecureShield Insurance offers no-obligation consultations with our experienced local advisors. Whether you prefer an in-person meeting or a virtual chat, our experts are ready to review your needs and provide tailored recommendations.

Friendly Australian insurance advisor in a modern office setting, smiling and ready to help, embodying trust and professionalism — Meet our advisors who understand local nuances.

Find Your Advisor & Book

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Preferred Consultation Type:

Virtual (Video Call)

In-Person (at an office)

Consultations are completely free and without obligation.

Self-Service Support Resources

Empower yourself with our comprehensive library of resources. Find answers to common questions, download essential forms, or learn how to manage your policy online, anytime.

Forms & Documents

Easily access and download policy documents and essential forms.

Browse Docs

Video Tutorials

Watch guides on managing your policy, making changes, and more.

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FAQs & Help

Quick answers to our most frequently asked questions. Searchable database.

Explore FAQs

Policy Management

Access your secure online portal to view and manage your insurance policies.

Find Your Local SecureShield Office

While our digital support is always active, sometimes a face-to-face conversation is best. Locate your nearest SecureShield Insurance office for in-person service and expert local advice from our dedicated teams.